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If your card or transfer is charged but the provider does not complete the purchase, the transaction is flagged for review. In most cases, the amount is returned to your TopupNaija wallet within 5 minutes. Card refunds can take longer depending on the payment channel.

Prepaid electricity meter tokens are displayed instantly on your screen inside our custom vended receipt upon successful checkout. Additionally, the 20-digit code is dispatched via SMS notification to your mobile number and sent as a formal receipt to your registered email address. You can also view historical purchases inside your registered dashboard wallet account.

If your meter returns an error (such as E-02, Scrl, or Reject) when loading a token, it is usually caused by:

• The meter account number typed during vending belonged to a different distribution company (DisCo) zone.
• Your local regional power grid is experiencing an active blackout, preventing the smart meter from confirming digital satellite updates.
• The meter requires a key revision activation code (usually issued for newly installed meters).

Please contact our helpdesk immediately if you need assistance verifying your token status.

Absolutely zero surcharges. Unlike other vending platforms that charge ₦100 to ₦200 service fees on electricity tokens, TV subscriptions, and airtime recharges, TopupNaija charges a ₦0.00 fee. You pay exactly the face value of the energy or data plan you are buying.

Registered users are allocated a unique, secure virtual bank account number (Providus or Wema Bank) powered by our parent company. Settle a direct bank transfer to this allocated account, and your TopupNaija wallet balance will be funded instantly. You can then use your wallet to execute lightning-fast 1-click recharges.

All academic codes (WAEC result scratchcards and JAMB UTME e-PINs) are generated in real-time. Delivery takes under 5 seconds upon checkout approval. The PIN and Serial numbers are rendered on-screen, delivered via SMS, and sent directly to the candidate email address provided.